Smart Policies


Luke's Story

_Karate Instructor

  • Teaching a busy schedule inevitably leads to some canceled sessions and unhappy kids and parents.

  • And Luke’s students sometimes cancel without much notice or simply don’t show up.

  • Respecting each other’s time, adhering to scheduled commitments, providing fair notification, and understanding the consequences to payments, credits & make up sessions all present challenges and result in difficult talks explaining formal policies.

His Solution

Rate Plans

Now there is zero confusion about what happens if a class is canceled or a participant cancels, reschedules or is a no-show.

Powerful, customizable rates plans include cancel-refund terms that can optionally reward timeliness of actions to drive customer behavior.  No need for people to read small print, put to memory or track and resolve manually.

Win Win

And everyone's interests, behavior and expectations are aligned with fewer cancelations and more clarity for all.

Jumpn provides timely, personalized prompts & reminders to your participants embedded in processes to cancel, rebook or refund - all designed to optimize their value and convenience based on your custom policies and pricing.   Participants maximize their value while simultaneously providing more predictability of attendance.

Auto-Resolve

Especially helpful, Jumpn executes all cancelations, refunds, partial-refunds instantly for everyone.   No mess. No issues.

Cancelations and re-bookings and any related payouts of cash or credit are resolved automatically based on the rate plan at time of purchase, and then reliably distributed to the appropriate accounts.

His Solution

Rate Plans

Now there is zero confusion about what happens if a class is canceled or a participant cancels, reschedules or is a no-show.

Powerful, customizable rates plans include cancel-refund terms that can optionally reward timeliness of actions to drive customer behavior.  No need for people to read small print, put to memory or track and resolve manually.

Win Win

And everyone's interests, behavior and expectations are aligned with fewer cancelations and more clarity for all.

Jumpn provides timely, personalized prompts & reminders to your participants embedded in processes to cancel, rebook or refund - all designed to optimize their value and convenience based on your custom policies and pricing.   Participants maximize their value while simultaneously providing more predictability of attendance.

Auto-Resolve

Especially helpful, Jumpn executes all cancelations, refunds, partial-refunds instantly for everyone.   No mess. No issues.

Cancelations and re-bookings and any related payouts of cash or credit are resolved automatically based on the rate plan at time of purchase, and then reliably distributed to the appropriate accounts.

The Results


A clear, solid pact between participants and leaders which aligns interests, minimizes the impact of changes, provides more schedule predictability – and with everyone feeling good and fairly treated.

Manage Everything

Satisfy Participants

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